Return & Refund Policy

Eligible products may be returned for any reason within 30 days after delivery.

30-day return window

You may request a return within 30 calendar days after delivery. The product must be returned in substantially the same condition in which it was received, with all included parts and accessories and, where reasonably possible, its original packaging. We may reduce or refuse a refund if the product is damaged after delivery, shows use beyond what is reasonably necessary to inspect it, or is missing material components.

How to request a return

1. Email [email protected] within 30 days after delivery.
2. Include your order number, the product being returned, and the reason. For damage, defects, or incorrect products, attach clear photographs.
3. Wait for return authorization and instructions before mailing the parcel.
4. After approval, securely pack and mail the product to: Lattafa CA Sale, 155 Craig St, Duncan, BC V9L 1W4, Canada. Keep your receipt and tracking number.

Returns sent without authorization may be refused or delayed. Do not send cash-on-delivery parcels.

Return shipping costs

For a change-of-mind return, the customer pays return shipping and the original shipping charge is non-refundable. If the product is damaged on arrival, defective, or incorrect due to our error, we will provide a prepaid method or reimburse reasonable return shipping, and the original shipping charge will not be deducted.

Items that cannot be returned

We cannot accept gift cards, personalized or custom-made products, products marked final sale and clearly identified as non-returnable before purchase, or products that cannot be resold for health or hygiene reasons after their seal has been opened. These exclusions do not restrict statutory rights relating to defective or misrepresented products.

Inspection and refunds

We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within five business days. Your bank or card issuer may need additional time to post the credit. Contact us if more than ten business days have passed since we confirmed issuance.

Exchanges

Contact us if you need a different product or variant. If a direct exchange is unavailable, return the eligible product and place a new order. Any price difference and applicable shipping charge will be shown before the new purchase.

Cancellations

Contact us as soon as possible to request cancellation. We will make a reasonable effort to cancel before fulfillment, but cancellation cannot be guaranteed after processing or shipment begins. Shipped orders must follow the return process.

Damaged, defective, or incorrect orders

Contact us promptly with the order number, a description, and photographs. After review, we may offer a replacement, exchange, repair where appropriate, or refund. Nothing in this policy limits rights that cannot be waived under applicable consumer law.

Return support: [email protected] · +1 250-597-1168